The general terms and conditions are prepared in accordance with the Consumer Protection Act (ZVPot), based on the recommendations of the Chamber of Commerce and Industry of Slovenia and international codex for e-business. They deal with and regulate the functioning of the online store, the elements of a business relationship between the provider and the customer (buyer) and the rights of the latter.
General terms and conditions apply in all contractual relationships concluded with regard to the production of photo products via the online store www.pixsa.si.
The website www.pixsa.si is owned by Studio Fakin, Andraž Korošec s.p., Stari trg 33, 3210 Slovenske Konjice. The latter is also a contracting party of this relationship as a provider of photo services (hereinafter: the provider).
The buyer is bound by the general terms and conditions valid at the time of purchase, that is when submitting an online order. The user is warned and alerted about the general conditions of business every time when submitting an order, and confirms his acquaintance with the content of the contract.
For shopping or ordering an online order, the subscriber / buyer must first register. When registering, you must fill in an online form with the required personal information or information about the legal entity. The client / buyer must fill in the personal account, payment details and delivery information. The subscriber / buyer can change his / her personal data at any time. This is done by logging in to the online store and selecting My Account, My Personal Information.
When registering in an online store system, the visitor obtains a user name that is identical to his e-mail address and password. The user name and password of the subscriber / buyer are uniquely determined and linked to the information entered. By registration, the visitor acquires the right to purchase.
3. SUBMISSION AND CANCELLATION OF CONTRACTS
The customer / buyer makes a purchase by ordering at the online store. After the submission of the order, the user receives a confirmation of the received order at his e-mail address. In the event that he does not receive this, he must inform the provider. Upon the submission or confirmation of the order, the provider shall, within the agreed time limit, produce the ordered goods and send it out.
Only the customer / buyer is responsible for the correct content of the order given.
Depending on the nature of the order, which is made according to the exact instructions of the customer / buyer and adapted to his personal needs, the latter, as a rule, does not have the right to withdraw from the contract.
The provider is not responsible for disruptions in the course of the order given, resulting from the user's behavior (eg virus-infected computer) or route providers or service providers, or infrastructure used by the online store service (for example, Internet service failure).
4. DELIVERY AND DEADLINE
The provider will pack the ordered goods in suitable packaging, which allows the product to not be damaged during transport, and dispatch the goods within a maximum of 15 working days from the completion of the order. Delivery times may vary depending on the product ordered. If the provider cannot fulfill its obligation within the deadline, he will inform the buyer in due time.
The supplier's delivery partner is Pošta Slovenije. In the event that the costumer / buyer does not receive the package within 15 working days from the completion of the order, he must notify the provider to his contact addresses (e-mail address).
Delivery is carried out at the address that the customer / buyer stated at the time of registration or when ordering. In order to ensure the most successful and quick delivery, the customer is required to provide complete information on the address of the delivery, as well as the contact telephone number when submitting the order. In the event that the delivery of goods cannot be carried out at the address of delivery, the delivery agent will leave a notice of the arrival of the shipment, about the attempt to deliver the goods. In the event that the costumer / buyer of the ordered goods does not lift the goods within the set deadline, the provider will destroy the products at its own cost - recycle. Nevertheless, the subscriber / buyer is still obliged to pay for the services provided - the production of photo products.
All product prices are expressed in euro and include the prescribed value added tax (9.5% for photobooks and 22% for other products), unless otherwise stated. For each order, the valid prices are valid at the time of the order. Prices are not predefined and can be changed at any time without prior notice.
In the event that the price of the item changes during the processing of the order, the provider will offer the customer a solution that will be beneficial in both ways.
6. DELIVERY COSTS
When ordering for or above € 100.00, the costs of packing and delivery are free of charge. Up to this amount, the shipping costs are charged to the customer / buyer.
When ordering for the price of products under € 100.00, the costs of packing and delivery are € 4.80 (regardless of the weight, quantity and size of your order).
Warning: The terms and costs of packaging and delivery are valid only within the Republic of Slovenia. For delivery to other countries, the cost of delivery is set in the pricelist of the delivery company. Similarly, the buyer carries out any charges for charges in countries outside Slovenia.
7. METHOD OF PAYMENT
The provider offers the following payment methods *:
- with cash or card upon takeover,
- by bank transfer to the account of portal manager Pixsa.si - Studio Fakin, Andraž Korošec s.p.,
- by credit card Visa / Mastercard or PayPal.
* No additional costs are incurred by Pixsa for any type of payment.
8. RESPONSIBILITY FOR ERRORS
The provider is liable for actual product defects in accordance with the provisions of the Consumer Protection Act.
If the delivered products are different from the ordered products, that is in the case of delivery of the wrong products, the customer / buyer returns the products delivered at the expense of the provider, they are taken over by the supplier's delivery partner, at the address of the costumer, that is GLS Slovenija, and the provider shall replace it with the relevant ones within the deadline applicable in the event of submitting the order.
If the delivered products do not correspond to the properties or specifications of the ordered products (delivery of defective products), the buyer must inform the provider within eight days of the date of receipt of the product. If it was not possible to observe a mistake with a normal products check (hidden error), the buyer must notify the provider of the error within eight days from the day the error was noticed, otherwise he will lose this right. The provider is not liable for errors that appear after six months have passed since the product has been delivered to the buyer / customer.
The provider does not negotiate any errors that occur on the product as a result of exposure to natural influences (moisture, direct sunlight, high temperature, ...).
Consumer or the buyer must specify the error in the error message sent to the provider by e-mail or by telephone, and allow the provider to review the item.
In the event that it is established that the customer's / buyers' fact is justified, the latter shall have the right to require the provider to:
- remedy the error on the product or
- replace the defective product with a new flawless product or
- have the amount paid returned.
In this case, the customer / buyer is obliged to return the product to the provider.
Taking into account the characteristics of different media – data carriers, the provider is not responsible for any minor color deviations that may be shown between the data displayed on the electronic medium (monitor) and data printed or developed on paper.
9. PROTECTION OF PERSONAL DATA
By registering on the website www.pixsa.si, the visitor or the customer / buyer agrees that the provider collects his personal data in the manner and for the purposes as follows.
The provider collects personal data in the online store to the maximum extent in order to ensure the proper functioning of the online store and the provision of the required services, but may also use the data for the following purposes:
- informing customers about news on the online store
- informing customers about the novelty of the products or services it offers
The user is obliged to protect and store the acquired personal data in accordance with the provisions of the Personal Data Protection Act and use them only for internal purposes and not forward them to third parties.
In order to protect personal data, the subscriber / customer itself is responsible for ensuring the security of its user name and password.
10. COMMITMENT LIABILITY
The provider is making every effort to ensure the up-to-date and correctness of the information published on its pages. Nevertheless, the characteristics of the articles, the delivery period or the price may change so quickly that the provider fails to correct the information on the web pages in time. In such a case, the provider will notify the buyer of the changes and allow him to exchange the ordered item if it is no longer available.
11. COMPLAINTS AND DISPUTES
In accordance with the provisions of the Consumer Protection Act, the provider has an effective complaints handling system. In the event of a problem from the user’s side or an authorized person from the user, the customer / buyer contacts the provider either by telephone or by e-mail. The provider will confirm within at least 8 working days, that the complaint has been received and communicated to the costumer / buyer the course of further processing of this procedure. In accordance with the company’s vision, the provider seeks to resolve all disputes, even for reasons of cost-effectiveness of the procedure on both parties' sides, by means of mediation, and out-of-court consumer dispute resolution service in accordance with the provisions of the Law on Out-of-Court Consumer Dispute Resolution (ZIsRPS). In the event that the disputed situation cannot be settled amicably, the dispute will be resolved by a court of competent jurisdiction in Maribor.
12. CONSUMER PROTECTION
With these general conditions, unordered relationships or elements are subject to the rules of the Consumer Protection Act, regarding to all visitors of the page.
13. COUPONS AND PROMOTIONAL CODES
Occasionally we give promotional codes to subscribers via e-news or other communication channels. The code is time-limited and has to be utilized within a limited period, otherwise it is invalid. Make use of the code for the discount at the checkout, via the special box "COUPONS" and confirm it by clicking the "OK" button. The discount value is deducted directly from the amount of each item and / or purchase. Promotional codes are not compatible with each other. Customer / buyer can make use of only one promotional code on each purchase.
14. LEGAL NOTICE
The website www.pixsa.si and all the information on it (images of articles, graphic and video elements, etc.) are protected by the Copyright Act and cannot be reproduced or used without prior written permission. The Pixsa.si brand and logo are owned by Studio Fakin, Andraž Korošec s.p., Stari trg 33, 3210 Slovenske Konjice. The concept and product were created with Prestashop, Shopping Cart Software, visit the Prestashop ecommerce blog for news and tips on online sales and managing your online store.
15. VALIDITY OF TERMS AND CONDITIONS OF USE
The general terms and conditions are valid from 01. 08. 2017 onwards.